Last modified: 24 May 2018
It’s important to us that you trust how we handle your personal information. Please read our policy to discover what data we collect and why, how we use the information we collect and the choices you have. We’ve tried to keep it clear and concise, however if you do have any questions, please get in touch.
Having your personal information allows us to do many things. We can accept your order, process your payment and deliver your purchases. When you subscribe to our mailing list, you allow us to keep in touch with you so we can inform you of any developments we think would interest you, such as changes to our product line. Through data collection, we can better understand your needs and preferences, so we can improve and serve you more effectively.
Our Data Protection Policy
1. We will not collect or store any of your, or your customers, personal information unless it is permitted or required by applicable law.
2. Any personal information we hold or process will be kept up-to-date, and destroyed as soon as the reason for its collection or processing has lapsed.
The Information We Collect
We collect information to provide, maintain, and improve our products and services. The data we collect can help us in simple ways, such as having a contact phone number to communicate an issue with your order, as well as more complex ways, such as helping us identify any difficulties when using our website, or helping us determine which new products our customers would like to buy from us. Below we have listed full details on the information we collect, why we collect it, and the ways we use it.
When you place an order with us, we collect personal information which allows us to process your purchase. We collect your name and address to identify you as a customer and deliver the item to you. We collect your email and telephone number to send you notifications on the status of your order, including any issues or delays with delivery, and we collect payment information to allow us to process your payment. We also retain your artwork on our secure encrypted system to allow you to easily and quickly reorder items.
Where we have your permission, we will use your e-mail address to provide you with information on our products, services, promotions and special offers.
If you supply your email address, even if you do not place an order with us, we will not pass your details on to third party companies. Your email address will not be used for any other purpose than maintaining contact with us and our customers.
We may at times monitor and record communications between you and our Customer Success Team (including telephone conversations and emails) for quality assurance and compliance purposes
We also store personally identifiable information to ensure a fair use policy, for example to monitor one-time use discount codes.
We collect data on purchases made with us for marketing purposes, such as market analysis, customer segmenting, and conducting research on statistical and testing information. We use this data to provide internal telemetric analysis on customer spend.
No Information held by the “Trojan Group” will be shared to third party organisations.
You have the right to:
- Access your information
- Unsubscribe from our mailing list or withdraw any other type of consent
- Request a copy of your personal information that we hold
- Correct or update your information
- Delete your personal information, or restrict how we use your information, unless we are legally obliged not to
- Alter your personal information so you are not identifiable
- Lodge a complaint with your local data protection authority
For more information on these rights, or to exercise any of them, please contact our Data Protection Officer on firstname.lastname@example.org
You can exercise some of these rights, such as updating personal information by contacting Craig Brown on email@example.com
Please note, after opting out you may still receive messaging from us that is not based on the data we hold. For example, if you follow our social media accounts, you will continue to receive post updates from us in your newsfeed. You may also continue to receive advertising from us on search engines through pay-per-click and display advertising, as these are not based on data we hold.
We will never sell your details to any third-party organisations.
We will only pass personal data to a third-party organisation in the following situations:
- To fulfil the delivery of products to you, for example courier companies.
- To process credit or debit card payments, for example banking establishments.
The security of your transactions is extremely important to us. To prevent any details being seen by unauthorised persons, your transactions are protected throughout the payment process. We use a 128 bit SSL encryption to encrypt the information before it is sent to the payments processor.
Current Trojan Group organisations including trading as are:
Trojan Mailing Ltd
If you have any feedback on our website, of if you have a complaint regarding an order, please email us at firstname.lastname@example.org
If you would like to make a complaint regarding our use of your personally identifiable information, we would appreciate if you could contact our Data Protection Officer on email@example.com. Our DPO will endeavour to resolve any issues quickly and to your satisfaction. You also have the option to issue a complaint to the Information Commission Office (ICO) on +44 1625 545 700.